Terms & Conditions
Sale Terms and Conditions
When you place an order with Sky Portraits, the following terms and conditions apply:
Copyright and Usage: We retain the copyright to all imagery captured during the session and reserve the right to use it for displays, exhibitions, or promotional/marketing purposes, unless you tell us not to.
Image Retouching: All imagery will undergo retouching, including removing non-permanent marks to ensure a polished final result.
Custom Requests: Any specific requests beyond standard retouching must be communicated at the time of your order and specified on the order form.
Printing and Delivery: Your order will take approximately 4-6 weeks. In that time we will have it retouched, printed, mounted and framed. All digital artwork will be sent to you via a download link. Once ready for delivery, you will receive a tracking number from us so you can track where your artwork is.
We strive to deliver exceptional quality and service throughout the entire process, and these terms and conditions help ensure a smooth and enjoyable experience with Sky Portraits.
Terms & Conditions - intellectual Property Rights
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Australia and international copyright laws, and international conventions.
The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
Refund Policy
The $75 booking fee is non-refundable and is applied to ensure commitment, as well as having use of any of our props and use of the studio. Cancellation is allowed provided you give us 72 hours notice before your session date. No refund will be given for cancellation if less than 72 hours of the session. Rescheduling is at the discretion of the studio.
At Sky Portraits, we take immense pride in crafting every image as a custom bespoke order, tailored exclusively for you. Under Australian Consumer Law, we adhere to a no cooling off period and a no refund policy.
We understand the importance of ensuring complete satisfaction, and thus, we offer a 24-hour amendment period. Within 24 hours of placing your order, you have the opportunity to contact us in writing to request an amendment to your order. An amendment means you can change the contents of your order for any other product that is the same value or greater than the amount of your original order.
Feel free to reach out to us for any amendments during this 24-hour window. However, after this 24-hour period elapses, we kindly request you understand that your order cannot be further altered or amended.
We value your trust in our services, and our goal is to provide you with an exceptional photography experience that exceeds your expectations. Should you have any questions or require assistance, our team is here to help and ensure that your portraits reflect your vision and style flawlessly.
Gift Vouchers
All gift vouchers are valid for a period of 3 years after the date of purchase.
They cannot be exchanged for cash or transferred to another individual.
